Refund Policy

This page contains draft legal content. It must be reviewed and finalised by qualified legal counsel before this website is launched to real customers.

1. Refund period

Refund requests may be considered within the applicable refund period, subject to the conditions below. The exact refund period will be published here once confirmed.

2. Cancellation

To cancel or request a refund, contact support with your order number and we will guide you through the process.

3. Non-refundable situations

Refunds may not be available once setup information has been delivered and the service has been actively used.

4. How refunds are issued

Approved refunds are returned using the original payment method. Processing times depend on your payment provider.

5. Contact

For refund questions, email support@ondastreams.com.