Frequently asked questions

Orders are normally processed as quickly as possible. Delivery times and activation details are shown during the ordering process.

Onda is a digital entertainment service designed to be simple, affordable and accessible, without complicated subscriptions or setup.

Choose a plan on the pricing page and follow the ordering steps shown at checkout.

Available payment methods are displayed during checkout.

Plan changes may be available depending on your subscription. Contact support for help switching plans.

Plan duration and renewal terms are shown on the pricing page before you order.

Onda can work with a range of supported televisions, smartphones, tablets, computers and TV boxes. Visit the setup page for more information.

Every current plan includes one simultaneous connection. Contact support if you need a different setup.

No. The setup guides are designed to be clear and easy to follow. Support is available if you need help.

A stable internet connection, a supported device, and the setup information you receive after ordering.

Use the contact page or one of the support options shown on the website.

Availability may depend on your internet connection, device and location. Contact support if you have questions about your situation.

Renewal details depend on your selected plan and are shown before your plan ends.

Contact support to discuss cancellation. See the Refund Policy page for further details.