Frequently asked questions

Orders are normally processed as quickly as possible. Delivery times and activation details are shown during the ordering process.

Onda is a digital entertainment service designed to be simple, affordable and accessible, without complicated subscriptions or setup.

Choose a plan on the pricing page and follow the ordering steps shown at checkout.

Once payment is confirmed, we send your setup details so you can follow the setup guide and get started.

Available payment methods are displayed during checkout.

Plan changes may be available depending on your subscription. Contact support for help switching plans.

Plan duration and renewal terms are shown on the pricing page before you order.

Renewal terms are shown on the pricing page before you order, so you know exactly what to expect.

Onda can work with a range of supported televisions, smartphones, tablets, computers and TV boxes. Visit the setup page for more information.

Device use is part of your personal configuration. Let us know your devices in your viewing profile after ordering.

This is set as part of your personal configuration rather than a fixed number advertised in advance. Contact support if you have specific requirements.

No. The setup guides are designed to be clear and easy to follow. Support is available if you need help.

A stable internet connection, a supported device, and the setup information you receive after ordering.

A stable broadband connection is recommended for the best viewing experience. Slower connections may affect video quality.

Yes. Our support team can walk you through setup if you get stuck — reach out via the contact page or WhatsApp.

Use the contact page or one of the support options shown on the website.

Availability may depend on your internet connection, device and location. Contact support if you have questions about your situation.

Yes. Channel and content availability may vary by package, region and provider. Review your selected plan for details.

After payment, you complete a short viewing profile. Based on your location, device and preferences, we prepare an appropriate available configuration.

No. Your country and region or province are sufficient.

No. Onda internally selects the most suitable available option based on your device, location and viewing preferences.

We begin preparing your access after receiving your viewing profile. Your access details and setup guidance are then sent through the contact details associated with your order.

This depends on your device. After ordering, Onda provides a suitable recommendation and setup guidance.

Yes. You can request a 24-hour trial account to test compatibility with your device and internet connection.

Renewal details depend on your selected plan and are shown before your plan ends.

Contact support to discuss cancellation. See the Refund Policy page for further details.

Refund conditions are explained on the Refund Policy page, including the applicable time window and process.